- WHAT IS THE ALLERGY INFORMATION FOR YOUR PRODUCTS AND FACILITY?
All of my products are guaranteed to be free of any gluten, soy, dairy, peanuts, eggs, or grains(except for the Granolas), and are all non-GMO. All ingredients are certified 100% organic and certified gluten-free. All products are 100% Vegan EXCEPT the WOW! Bites, Brownies, and French Toast Pecan Butter as they contain local, raw honey.
- WHAT PROCESS DO YOUR NUTS AND SEEDS GO THROUGH?
All nuts and seeds are pre-soaked in a mixture of Celtic Salt and filtered water for an average of 10-14 hours. They are then dehydrated at 115 degrees Fahrenheit for at least 72 hours in order to achieve a dry, crisp texture while maintaining their live enzymes (raw). Visit the About page for more information.
- WHAT IS SPROUTING VS PRE-SOAKING AND IS THERE A DIFFERENCE?
The Sprouting/Pre-Soaking process is described in detail in this blog post and the About Page. Both terms are used interchangeably when working with nuts and seeds. Technically speaking, nuts and seeds that have been soaked and dried are "pre-soaked", but most people are more familiar with the term "sprouted" which is why the terms are used interchangeably.
- WHERE DO YOU SOURCE YOUR INGREDIENTS?
Almonds: Spain; Walnuts: Chile and USA; Pecans: Texas, USA; Brazil Nuts: Bolivia, Brazil, and Peru; Cashews: Vietnam and Indonesia; Macadamia: Kenya; Pumpkin Seeds: China; Styrian Pumpkin Seeds: Austria through Ukraine; Sunflower Seeds: USA
- I CAME ACROSS A VERY BITTER ALMOND. WHAT IS THAT FROM AND IS IT SAFE TO EAT?
My unpasteurized, sprouted, organic Spanish almonds have a bitterness rating of 0.5%. Basically, 1 in every 200 almonds can be bitter and it is from a naturally occurring compound in almonds. While the bitterness can be very extreme and unpleasant they are not toxic or harmful to eat.
- WHAT ARE YOUR SHIPPING OPTIONS?
We offer UPS Ground and USPS for the Continental USA, USPS for Hawaii and Alaska, and UPS/DHL for Canada. Shipping is based on weight, dimension, and postal code. All orders of $50 or more have the option to ship for $12. Orders of $500 or more have the option to ship for $40.
- DO YOU OFFER ANY DISCOUNTS OR PROMOTIONS?
Yes! Any sales and discounts are advertised on the home page as well as on our Facebook and Instagram pages. You will automatically receive emails with discount codes and sales updates after your first online purchase.
- WHAT IS THE SHELF-LIFE OF YOUR PRODUCTS AND HOW SHOULD I STORE THEM?
All sprouted nuts and seeds have a "Best By" date on their package, which is the guaranteed freshness date when kept in an air-tight container and at room-temperature. This is not to be confused with an expiration date. The shelf-life and freshness can be extended anywhere up to 12 months if kept refrigerated or in the freezer. All products should be kept in their original air-tight containers or moved to an air-tight container upon arrival. The sprouted nut butters are guaranteed fresh for two months at room temperature and the WOW! Bites are guaranteed for two months if kept refrigerated.
- IS MY ORDER SAFE TO SHIP DURING EXTREME SUMMER OR WINTER TEMPERATURES?
Yes, all products can safely handle temperatures ranging from sub-freezing to 118 degrees Fahrenheit without any damage or significant loss of nutrients. All packaging is air-tight and moisture proof to preserve maximum freshness during the shipping process. For additional information please click on the following link: Shipping in Extreme Weather
- WHAT IS YOUR RETURN/REFUND POLICY?
- Our refunds and returns policy can be found here.